Privacy Policy

Your privacy and mental health data security are our top priorities

Last updated: December 2024

At BrightMind, we understand that mental health information is deeply personal and sensitive. This Privacy Policy explains how we collect, use, protect, and share your information when you use our mental health support platform. We are committed to maintaining the highest standards of privacy and security for all our users.

Information We Collect
  • Assessment responses and mental health screening data
  • Account information (name, email, age range)
  • Usage data and interaction patterns with our platform
  • Device information and technical data for security purposes
  • Communication records when you contact our support team
How We Use Your Information
  • Provide personalized mental health assessments and recommendations
  • Connect you with appropriate resources and professional help
  • Improve our platform and develop new features
  • Send important updates about your account and our services
  • Ensure platform security and prevent misuse
Data Protection & Security
  • End-to-end encryption for all sensitive mental health data
  • HIPAA-compliant security measures and protocols
  • Regular security audits and vulnerability assessments
  • Secure data centers with 24/7 monitoring
  • Multi-factor authentication and access controls
Information Sharing
  • We never sell your personal information to third parties
  • Mental health data is only shared with your explicit consent
  • Anonymous, aggregated data may be used for research purposes
  • Legal compliance may require disclosure in specific circumstances
  • Emergency situations where immediate safety is at risk
Your Rights & Controls
  • Access and download all your personal data
  • Correct or update your information at any time
  • Delete your account and all associated data
  • Opt-out of non-essential communications
  • Request data portability to another service
International Users
  • GDPR compliance for European Union users
  • CCPA compliance for California residents
  • Data localization options for specific regions
  • Cross-border data transfer protections
  • Local privacy law compliance where applicable
Data Retention

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy:

  • • Account information: Retained while your account is active
  • • Assessment data: Retained for up to 7 years for continuity of care
  • • Usage data: Anonymized after 2 years for analytics purposes
  • • Communication records: Retained for 3 years for support purposes

You can request deletion of your data at any time by contacting our support team or using the account deletion feature in your profile settings.

Questions About Privacy?

If you have any questions about this Privacy Policy or how we handle your data, please don't hesitate to contact us:

Privacy Officer

Email: privacy@brightmind.com
Phone: 1-800-PRIVACY
Response time: Within 48 hours

Data Protection

Email: security@brightmind.com
For security concerns or data breaches
Available 24/7

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Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes via email or through our platform. Your continued use of BrightMind after such changes constitutes acceptance of the updated policy.